Legal
This policy explains what information we collect, why we collect it, and how we use it when you browse, register, or book with Daiko Travel Agency Ltd.
We may collect your name, email address, phone number, booking details, vehicle preferences, pick-up and drop-off information, messages you send us, and other account-related details you provide while using the website or contacting our team.
We use your information to process booking requests, communicate with you about reservations, verify accounts, improve our services, respond to support requests, and operate the website safely and effectively.
If you create an account or request a booking, we may contact you by email, phone, or other provided channels regarding verification, booking confirmation, schedule changes, payment arrangements, support issues, and important service notices.
We do not publish sensitive customer data. Payment handling may involve third-party processors or offline confirmation steps. Customers should only share payment information through approved channels communicated by our team.
The website may use cookies or session storage to keep you signed in, remember selected vehicles, preserve booking progress, and support security and performance features. These tools help the site function properly.
We do not sell your personal information. We may share limited information with trusted service providers, technical platforms, or operational staff where necessary to deliver bookings, maintain the website, meet legal obligations, or protect against fraud and abuse.
We keep information for as long as reasonably necessary to manage bookings, maintain business records, comply with legal or tax obligations, resolve disputes, and protect the integrity of our services.
We take reasonable technical and organizational steps to protect customer information, but no website or transmission method can be guaranteed completely secure. Customers should also protect their login details and device access.
You may contact us to correct inaccurate information, ask questions about your stored data, or request account-related support. Some information may still need to be retained where required for bookings, records, or legal compliance.
The site may rely on third-party tools for authentication, communications, hosting, analytics, or email delivery. Those providers may process limited data as needed to support the services they provide to us.
We may update this privacy policy from time to time to reflect service changes, legal requirements, or operational improvements. Continued use of the site after updates means you accept the revised policy.
If you have privacy-related questions, use our contact page and we’ll help you.
This privacy policy is intended for normal website and booking operations of Daiko Travel Agency Ltd and may be updated periodically.